Making, Packing & Shipping

Each Nature Theory Craft piece is made and prepared in our Ontario studio. Because we work with real flowers and botanicals, every piece carries its own natural details and may need a little time and care before it is ready to leave the studio.

Ready-to-ship pieces are usually prepared and sent out within 2–3 business days. Made-to-order pieces, when we already have the dried flowers in stock, usually take about 5–7 business days before shipping. Once ready, each order is packed carefully and sent out as soon as possible.

Inside the Package

Your purchased piece
A Nature Theory Craft business card
A polishing cloth for pieces with sterling silver components

You can find our full care guide on the website anytime.

Shipping Notes

Prices are listed in Canadian dollars before tax. Taxes and shipping are calculated at checkout.

We ship from Ontario, Canada, to Canada, the United States, and select international destinations. Free shipping is available within Canada on orders over CA$79 before tax, and to the U.S. on orders over CA$250 before tax. For other international orders, shipping is calculated at checkout and paid by the customer.

International customers may be responsible for customs duties, taxes, or import fees charged by their country.

Returns & Exchanges

If you receive your piece and decide it is not right for you, you are welcome to return or exchange it within 7 days of delivery. The piece must be unworn, undamaged, and returned with its original packaging and any included items. Return shipping is covered by the customer.

Please contact us before sending anything back so we can guide you through the next steps. Once we receive the return and confirm that the piece is in its original, undamaged condition, we will process the refund within 2 business days.

Custom or specially altered pieces may not be eligible for return unless they arrive damaged.

Damage, Lost Parcels & Delays

If a piece arrives damaged in transit, please contact us as soon as possible with photos of the item and packaging. Depending on the situation, we will help with a replacement, repair, or refund.

Every order ships with tracking and insurance. If tracking says delivered but you cannot find your parcel, please check with your household, neighbours, building, or local post office first, as parcels marked delivered often turn up nearby within a day or two. If it still does not appear, please contact us. Once a parcel is with the carrier, transit delays, loss, or theft are outside our direct control, but we will do our best to help trace it and work with the carrier when a claim is possible.

Please double-check your shipping address as soon as you order, and contact us right away if anything needs fixing. If a parcel is returned to us because of an incorrect or incomplete address, refused delivery, or unpaid customs fees, the return and any re-shipping costs are covered by the customer.

We do our very best to ship on time and pack every order securely. Once a parcel is with the carrier, delays caused by shipping providers, customs processing, weather, or other events are unfortunately beyond our control. Your tracking number will always show the latest status, and you are welcome to reach out anytime if you are worried.